We don’t know about you, but our experience with the local cable company often goes like this:
Mr. Smith, our client, calls and says that the cable company has upgraded his equipment (insert cable box or modem here) and now his TV, internet (insert service here) doesn’t work.
Come to find out that this “upgrade” installed by the cable company has re-routed his wiring and is improperly installed for his system, or has changed his home network settings arbitrarily. This happens to us far too often and with just about every media product they offer. Several mind-numbing calls to the company for tech support and countless hours are spent troubleshooting and getting the client back up and running.
And to add to the sting, we have to charge the client a service call to fix the cable company’s mistakes.
We bet you have your own horror story to tell.
Why would anyone trust their home automation and security to the cable company? New services are being offered from everyone from Comcast to Lowe’s to Verizon that control your lights, heat, security and more all for a low monthly price. We certainly aren’t convinced that these companies are truly focused on your individual home’s security so much as they just want more monthly revenue.
We aren’t saying their products don’t work or are terrible, we are just questioning the technology choices that are out in the marketplace for critical systems. You can get along just fine without TV for a day but what about lights? Heat on a cold January day? Security for your family?
Our recommendation is to use proven products and systems with professional design, installation and certified programming. Yes, it may cost more but you get what you pay for and in the end, we think you’d prefer one less reason to call the cable company.