The key to your system performing to your expectations is our process.
Our initial consultation with you has two purposes. The first is listening to you to get a feel for how you will live in your home. What is important to you? Different family members usually have different priorities so we’ll take them all into consideration. If you are building new or remodeling we’ll also review your floor-plan with you and talk about different areas in your home.
The second purpose is to educate you on what is available. While possibilities are almost endless, some technologies are not yet proven to our standards and others are bullet proof. We will discuss costs as well so that your expectations of features and performance are in line with your budget.
While we can consult at any phase of your project, our experience tells us that the earlier we are involved the better. We can help you interface with other contractors you might have on your job to specify power requirements, space for equipment, ventilation, cabinet dimensions and more. These things are harder to make happen after the fact – a little pre-planning can save you lots of time and thousands of dollars.
This is where we put all the pieces together and design your system from the ground up. Our goal in this phase is to create the system to be as easy to use as possible, giving you as much or as little control as you are comfortable with. We’ll choose products based on your needs and budget and develop a detailed proposal. A properly designed system has fewer problems at installation and over its lifetime.
Critical to our installation is the building process. Every project is racked, wired, tested and programmed (by our Certified Crestron Programmer for example) in our facility BEFORE being installed in your home. We try to eliminate equipment failures and issues whenever possible to lessen the amount of time we are in your home at final installation. Ask us, we’ll give you a tour of your equipment in our shop!
Our project manager ensures that this phase is coordinated with you, your contractors, our team and product manufacturers. We also complete any pre-wiring required in your home during this phase.
The final installation is where all the pieces come together. We’ll install all your equipment, put the finishing touches on and test everything several times.
One of the most satisfying parts of our job is the final walkthrough with you. Sure, we’ll train you, but we find that most of our clients easily understand the operation of their system immediately.
from our clients
"You guys did a FANTASTIC job over here for us. We are just bowled over by the quality and care you demonstrated. We could not be more THRILLED with this new EASY Crestron system. And - we KNOW it has been made "easy" because of AV Awakenings."
- Ceil and Petie, Portland, OR
"I had begun to think that customer service was dead. Not at AV Awakenings! You guys rocked our world with first class service from the old days. Way to go! So happy to have met you on our last move. Customers for life."
- Tom, Shannon & Sasha, Portland, OR
"We could not have found a company more knowledgeable, responsive and courteous during [our Crestron] update. We would recommend them anytime and will definitely use them in the future... PS: Bill and Brent are super nice guys and put up with all our questions and concerns with smiles on their faces."
-Anita and Bruce
"The entire AV Awakenings team was professional and conscientious, and they delivered as promised. We are very pleased with the results and highly recommend them to others."
-Steve & Brenda, Newport, OR
"I've known Brent for the better part of three years and he's one of the most talented and conscientious programmers I've had the pleasure of working with. He's quick with his work and has never once hesitated to pick up the phone when I've had a question about the system and its abilities. If I was told I could have only one programmer on my system in the future, I'd choose Brent; no questions asked."
-Mike, Hillsboro, OR
"I have been in this industry for 18 years as both an integrator and as the sales representative for Crestron. My position as the Crestron representative allowed me to be involved with the majority of custom audio video companies in the Northwest. I would strongly recommend Audio/Video Awakenings to homeowners for projects of any level. They have a professional understanding of AV systems and what it takes to complete them beyond homeowner satisfaction. I can speak to this as I never received a complaint about them from any project they have worked on, only the praise which they have earned."
-Moose Adams, Crestron Electronics
“Home entertainment and control systems are supposed to make life easier and more enjoyable. With these guys, you'll get the results you desire.”